Shipping And Returns Policy

Shipping and Returns Policy 

1. Shipping Policy

1.1 Order Processing

– All orders are processed within 1-2 business days.

– Orders are not shipped or delivered on weekends or holidays.

– If we are experiencing a high volume of orders, shipments may be delayed. We will notify you via email or     phone if there will be a significant delay in the shipment of your order.

1.2 Shipping Rates & Delivery Estimates

– Shipping charges for your order will be calculated and displayed at checkout, depending on total cart weight.

– Delivery delays can occasionally occur and are beyond our control.

1.3 Shipment Confirmation & Order Tracking

– You will receive a Shipment Confirmation email, containing your tracking number(s), directly from our courier partner, once your order has been shipped. 

1.4 Damages

– We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

– Please save all packaging materials and damaged goods before filing a claim.

2. Returns Policy

2.1 Conditions for Returns

– We only accept returns for unopened products in the following scenarios:

  – The wrong product was sent to you.

  – The product arrives severely damaged.

– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2.2 Return Process

– To initiate a return, please contact admin@booksandbooks.co.za within 7 days of receiving the product. Please include your order number, details of the issue, and photos of the product if it was damaged.

– Once your return is approved, we will provide instructions on how to return your product.

– The customer is responsible for return shipping costs unless the return is due to our error (e.g.wrong product sent).

2.3 Refunds

– Once we receive your returned item, we will inspect it and notify you of the status of your refund.

– If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

2.4 Non-Returnable Items

– Certain items cannot be returned, including:

  – Opened or used products.

  – Products not in their original condition.

  – Products returned more than 7 days after delivery.

3. Contact Information

For any questions regarding our shipping and returns policy, please contact us at       admin@booksandbooks.co.za or call us on 031 563 6288.

4. Changes to This Policy

     We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.

Last Updated: 01^st December 2024

By purchasing from our online shop, you agree to the terms of this Shipping and Returns Policy.